shipping & postage

Postage within the UK is FREE! Jewellery items will be posted via Royal Mail's First Class Recorded Signed For service. However this does not cover loss or damages for jewellery, it is more for peace of mind and getting a signature to say the items have arrived. . If you would like your package to be insured, please see below regarding Royal Mail Special Delivery. Anything from the jewellery kits section will be posted by normal Royal Mail First Class Post.

Please email me prior to purchasing for postage costs for non-UK destinations.  

If you would prefer the items to be insured against loss or damage, they can be sent via Royal Mail Special Delivery, also please email me for a full postage cost before paying. Prices for this service start from £4.60.

All items are posted within 48 hours from the order being received (most being posted the next day)..

 Don't forget to check out the " Cards & Gift Box" section for gifts boxes and tags to add a little sparkle to you purchase.

 

returns

I want you to be happy with your purchase.  If you have any problems with your purchase once it arrives, please let me know. 

I will be only too happy to replace any goods that are unsatisfactory, but please contact me within 48 hours of delivery. Please note that refunds cannot be given on earrings. If you are unsure about anything, please contact me before ordering.

Goods must be returned in original packaging, unused within 14 days of purchase.  Please obtain a Certificate of Posting from the Post Office and ensure your name and address are enclosed together with the reason for your return. The cost of your item will be refunded on receipt of the item less postage costs.

 All goods are sent out in good condition but if for some reason the goods arrive damaged or faulty I will of course refund or replace the goods for you. Please notify me of your intention to return goods within 48 hours of receipt and again any refund etc will be made once goods are returned and received.